Refund policy

Lift Mate- Smart Boat Lift Controllers Return Policy

We want you to have a satisfying shopping experience at LiftMate, and we understand that sometimes you may need to return a product. Below is our standard return policy for Smart Boat Lift Controllers:

Returns Accepted Within 30 Days:
You have 30 days from the date of purchase to initiate a return for your Smart Boat Lift Controller. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Customer Provides Return Shipping:
When returning an item, the customer is responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure the safe and timely delivery of the return.

No Restocking Fee:
We believe in providing a hassle-free return process. Hence, we do not charge any restocking fees on returns of Smart Boat Lift Controllers.

Exclusions - Final Sale Items:
Please note that certain items may be labeled as "Final Sale" and are not eligible for return or exchange unless they arrive damaged or defective. If you have any questions about whether an item is final sale, feel free to contact our customer support team before making your purchase.

Return Address:
To initiate a return, please ship the item(s) to the following address:
Lift Mate LLC
200 Harbor drive
Tavernier, Florida, 33070

Return Procedure:
If you wish to return a Smart Boat Lift Controller, please follow these steps:

a. Contact Customer Support:
Before returning any item, please get in touch with our customer support team through [provide contact information], mentioning your order number and the reason for the return. They will guide you through the return process and address any queries you may have.

b. Packaging:
Securely package the Smart Boat Lift Controller in its original packaging or a suitable alternative to prevent any damage during transit.

c. Ship the Item:
Once you have received instructions from our customer support team, send the package to the provided return address in Florida. As mentioned earlier, ensure to use a trackable shipping service for your peace of mind.

d. Inspection and Refund:
Upon receiving the returned item, our team will inspect its condition. If everything is in order, we will process your refund using the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card issuer.

Please feel free to reach out to us if you have any questions or need assistance with the return process. Your satisfaction is our top priority, and we're here to help in any way we can.

Thank you for shopping with Lift Mate!